Home Government Sisolak announces selection of 100 full-time operators to manage unemployment calls

Sisolak announces selection of 100 full-time operators to manage unemployment calls

by Nevada State News
Gov. Steve Sisolak discusses measures to help the public with housing stability amid the COVID-19 public health crisis at a press conference at the Grant Sawyer Building in Las Vegas, Sunday, March 29, 2020. (Rachel Aston/Las Vegas Review-Journal/Pool) @rookie__rae

CARSON CITY — Governor Steve Sisolak joined the Nevada Department of Employment, Training and Rehabilitation (DETR) in announcing this week the selection of a vendor to provide at least 100 full-time operators to boost unemployment insurance (UI) call center capacity.

The state is working to have the the call center to be up and running by next week. This increase in call center capacity follows a near tripling of staff – from 75 to more than 200 – in support of the UI program.

“We are excited to be able to provide this much-needed resource in support of the State’s UI program,” Sisolak said. “While 96% of initial claims have been successfully filed online, our State is working overtime and leveraging every resource possible to help those filers who must utilize a phone to file or resolve an issue with their claim. I am optimistic that this new call center will further expedite much-needed relief to Nevadans who have struggled to connect via phone. I also want to thank the men and women at DETR who are working day and night to process claims as quickly as possible.”

More 250,000 Nevadans have filed for unemployment, with more than 300,000 expected by the end of the week – a 3,887% increase in unemployment claims since 2019.

The phone numbers to the call center will be announced as soon as they become available. The quickest way to file a claim is through the online portal at http://ui.nv.gov/css.html.

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